Customer Support

Fax or Check Ordering

Shipping

Cancellation Policy: All cancelled orders will be assessed a 10% cancellation fee. To cancel an order, please contact our customer service team at 1-480-247-2094. Orders are generally processed through our system within 24 hours, so we may be unable to cancel your order before it has shipped.  All orders are automatically uploaded to our secure merchant processor and sent for shipment as soon as they are placed.   All orders that have been shipped must have a Return Authorization Number and will be treated as a return. 
Return Policy: Purchases may be returned within 30 days.  Unless posted with the item on our web site “No Return On this Item”.   No returns after 30 days from purchase.  ALL returned orders are assessed a 15% return fee on total order placed unless restocking fees are posted with the item on our website. Item(s) MUST be returned in their original shipped condition or NO CREDIT WILL BE ISSUED, and include all related parts, factory packaging and instructions (written on factory instructions will be charged an additional $5.00 to replace).  Shipping and handling fees are not refundable.  Items returned damaged, used, or non re-sellable are not refunded.  All returns must have an RA# clearly marked on the outside of the package.  Returns are not accepted without a return number.  A copy of your sale receipt should be included with your return.  Complete and submit our on-line form to request a Return Authorization Number or call 480-247-2094.
Shipping:  Shipping cost are based on method you choose, weight and destination zone.   All shipping costs can be quoted on our online order form prior to completing your order.  No shipping is done on Holidays or weekends.  International orders are shipped thru the US Post Office Priority Mail International only.  We reserve the right to alter the shipping method due to excessive volume or weight.  Allow 2 to 4 business days for Priority Mail thru the US Post Office.  Allow 4 to 7 business days for First Class Mail thru the US Post Office. Allow 4 to 7 business days for delivery thru UPS ground.  Allow 15 to 20 business days for International shipments.
Warranty Information:  All items on our web site are brand new.  All items carry a 1 year factory warranty, unless posted on our web site as “non returnable”.  If the item you purchased from us fails in the first 30 days, you may send the item back to us and we will replace it at no charge.  After the initial 30 day period, the product is replaced at no charge, but the customer is responsible for shipping both ways.  Also, experience tells us that most items returned with claims to be “defective”, are in fact not defective.  Some items we can test while others we cannot.  So, if we need to send out a no charge replacement item for a claimed defective product, and it does not work or solve the problem, then the shipping and handling charge will be assessed on the returned goods.

 

Hours of Operation

Phone orders are taken Monday thru Friday 8:00am to 5:00pm MST. Online and Fax ordering is open 24 hours a day, 7 days a week.

Contact Information







Contact Us!

We have been in business since 1981 and have a very extensive knowledge in anything related to garage door opener systems. Feel free to contact Kevin with any questions you might have @ 1-480-247-2094 or use the online form below.










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